More reach. More reservations. Zero double bookings.
Guest management
Vacation rental guest management that drives repeat stays
Stay in contact with your guests from the moment they book your rental until they leave a positive review. Lodgify's vacation rental guest management takes the hassle out of hosting.
Trusted by hosts worldwide
Thousands of vacation rental hosts use Lodgify to manage guest relationships and deliver memorable stays that earn glowing reviews.
3,400+ reviews
1200+ reviews
3,400+ reviews
Guest messaging made easy
Staying on top of guest messaging shouldn't be a full-time job. Lodgify makes it easy so you can be responsive and helpful, even in your downtime.
All your messages, one inbox
Stop jumping between Airbnb, Vrbo and Booking.com to check messages. Your unified inbox brings every conversation into one thread so you never miss a guest question or booking request again.
Autoresponders and AI messaging
Set up automated responses for booking confirmations, check-in instructions and follow-ups. Want to resond yourself? Get smart reply suggestions that help you respond faster and sound better.
A guest app they'll actually use
Reduce back-and-forth messages with a guest app that answers common questions before they're asked. Wi-Fi password, check-in details, local recommendations. Everything in one place. You look like a pro and guests feel taken care of.
House rules
Wi-Fi password
Check-in details
Local recommendations
Smart locks for easy, secure entry
Generate unique access codes for every guest and cleaner. Lodgify Smart Locks sync with your bookings so the right people get in at the right time. No lockboxes, no coordination headaches.
Unique codes for every stay
Each reservation gets its own access code. Codes activate at check-in and expire automatically after checkout.
Late check-in? No problem
Guests can check in at midnight or 6 AM. With automated access codes, arrival time is no longer your concern.
How our vacation rental guest management works
From first inquiry to five-star review, Lodgify makes managing your guests easy. Here's how short-term rental guest management becomes effortless.
1.
Set autoresponders
2.
Improve with AI
3.
Connect smart locks
4.
Offer a guest app
5.
Request reviews
Respond automatically
Create automatic responses and set triggers so your guests get instant answers. They never have to wait for you to answer, and you can stop frantically checking your phone.
Enhance your messages with AI
Use Lodgify's AI Messaging Assistant to get message suggestions and response drafts. Want to write the message yourself? You can even use our AI to instantly improve your writing.
Enable self check-in
With Lodgify Smart Locks, you'll never have to coordinate check-in times or key handoff again. Generate unique access codes for every reservation. They'll expire automatically at check-out.
ALl the info they need in one place
Prevent questions before they even happen with a comprehensive guest app that offers all the information guests need in one place. Guests can access the app via a link—no downloads required.
Automate review requests
Set up automatic review requests to send at check-out. Reminders lead to more reviews, which lead to more 5-star ratings.
Your guests deserve to feel remembered
Our guest management system for short-term rentals isn't just about organization. It's about making every guest feel valued. When you remember their preferences, respond quickly to their questions and welcome them back by name, you create experiences worth reviewing.
Lodgify gives you the tools to build real relationships with your guests, not just process their bookings.
Hear what our customers have to say
“Lodgify's onboarding team truly sets the tone for how customer support should be handled.”
“My onboarding experience with Lodgify was outstanding...The setup sessions were clear and personalized, helping me feel confident using the platform right away. Lodgify’s onboarding team truly sets the tone for how customer support should be handled — professional, thorough, and genuinely invested in your success.”
Mike
“It's been a breath of fresh air...it all just works.”
“The platform is intuitive, the website templates look professional straight out of the box, and the booking engine has made life so much easier... What’s impressed me most is how seamlessly everything connects — website, payments, calendar, channels — it all just works. That’s rare. On top of that, the support team has been brilliant...Lodgify has genuinely lifted our online presence and revenue.”
Verdon
“It was much better than I ever expected. And I expected a lot!”
“I was doing great using Airbnb to host our property for nightly rentals. I didn't think I needed to use a property management software like Lodgify to cross post and create a website for our home. But when we added a 2nd property I thought about it more and decided to try it out. I AM SO GLAD I DID! It was so easy to integrate our properties and cross post them. We have been seeing a measurable increase in revenue and bookings.”
Michael
“Highly recommend it to anyone looking for a reliable all-in-one system to run multiple properties smoothly!”
“Lodgify has been a great tool for managing my short-term rental business. It’s easy to connect listings across Airbnb, Vrbo, Booking.com, and my own website, keeping everything perfectly synchronized. The interface is clean, and automation features like guest messages and booking confirmations save a lot of time.”
Jackie
“Lodgify didn't just meet my expectations—it blew them away...For once, it feels like software made for people like me.”
“The platform itself is beautifully designed, fast, and incredibly functional. From centralising bookings and payments to building a slick website for our guesthouse, it’s all there. IDEAL integration? Check. Two-way sync with Airbnb and Booking? Seamless. The mobile app? Actually usable. For once, it feels like software made for people like me.”
Bernd
Trusted by thousands of hosts
Hosts managing everything from one beach house to entire portfolios rely on Lodgify to keep operations running smoothly.
3,400+ reviews
1200+ reviews
3,400+ reviews
Still have questions?
What is vacation rental guest management?
Vacation rental guest management is the process of managing your guests from booking to check-out and beyond. Guest management at Lodgify brings all your guest communication into one place. You get a unified inbox that pulls messages from Airbnb, Booking.com, Vrbo and your direct booking website into a single view. No more switching between platforms or missing messages.
How does the unified inbox work?
Every guest message—whether it comes from a booking site or email—appears in one thread per reservation. You can see the full conversation history, reply from one place and use AI-suggested responses to cut your reply time. Team members can also access the same thread for seamless handoffs.
What does the AI assistant do?
The AI assistant helps you write faster, better replies. It suggests responses based on the conversation and your property details, so you spend less time typing and more time delivering a great guest experience.
Can I automate guest messages?
Yes. You can set up autoresponders that trigger automatically at key moments: booking confirmation, check-in reminders, checkout instructions and more. Guests get the right information at the right time without you lifting a finger.
Does Lodgify support messaging through WhatsApp?
Yes. You can communicate with guests directly through WhatsApp from your Lodgify inbox. Messages stay connected to the reservation, so you keep full visibility without leaving the platform.
What is the guest app?
The guest app gives your guests a dedicated mobile experience for their stay. They can access booking details, check-in instructions, Wi-Fi passwords, house rules and local recommendations—all without messaging you. Fewer repetitive questions, higher guest satisfaction.
How do smart locks work with Lodgify?
When a booking is confirmed, Lodgify generates a unique access code and shares it with your guest automatically before check-in. The code expires after checkout. No key handovers, no lockboxes, no late-night coordination.