Technology

A Vrbo API integration is a connection that allows you to sync your booking software with Vrbo.

An Airbnb API integration is a connection that allows you to sync your booking software with Airbnb.

A Booking.com API integration is a connection that allows you to sync your booking software with Booking.com.

Tools that make it easy to track the performance of your vacation rental business. You can read important statistics, generate reports and analyze your website traffic.

A payment gateway is a service that allows merchants to accept payments made by credit card. The term refers to both the card-reader devices we see in retail stores and the payment processing portals used in online stores.

XML is a format for structuring data in communication between systems.

A website or mobile app that is designed to enrich the guest experience. It will provide guests with everything they need to know before and during their stay. In some cases, guests can chat with the host via the digital welcome app, as well as book local activities or add-ons.

An online software that builds a website based on the information users have provided.

A pre-designed webpage (or set of webpages) that anyone can use to easily create their own website (even without any design or programming skills).

A set of related webpages located under a specific domain name.

A cloud-based program that allows you to build a website, accept direct bookings with online payments, connect to key third-party distribution sites and manage all your reservations and guest communications from one place.

A property equipped with smart home devices and can be remotely managed.

Software that facilitates the management of rental properties. this includes reservations and booking calendar, guest communication, rates, listings on other channels, property information, and more.

Cybercrime in which a target is contacted by email, telephone, or text message by someone posing as a legitimate institution to lure individuals into providing sensitive data such as personally identifiable information, banking and credit card details, and password.

Also known as “payment gateway”. It’s a tool that collects and processes payments.

A dedicated dashboard that enables vacation rental owners who outsource the management of their homes to view their properties’ performance.

Fast and convenient web-based payment services, e.g. PayPal, that allow automatic money transfers over the internet, or directly from a credit card and/or personal checking account.

The position of your listing on a search results page, as determined by an algorithm. Usually, the OTA ranking is influenced by factors such as photo quality, response time, reservation click ratio, and review number and quality.

A system that tracks the volume levels in a property and alerts host when it exceeds a pre-determined maximum.

Is a platform which uses another search engine’s data to produce its own results. These are common in the travel industry, with examples being Kayak and Trivago.

Process in which a room or property in a PMS is set up to synchronize with its equivalent in an OTA.

Tech solutions aimed at making internal operations – like distribution of tasks – more efficient.

Method of accessing a property with no keys, normally by temporary passcode or wireless apps.

Software to simplify the process by which guests are given keys and collected upon check-out.

Simple but classic connection used to synchronize calendars with closed periods to block periods of unavailability.

A computerized network system owned or operated by a company that enables transactions between travel industry service providers, such as airlines and accommodation.

A digital or push-button mechanical lock that does not require a key or access card to operate.

Your website name, the address on the internet where users can access your website.

Synchronization between a variety of platforms allowing owners to maximize the discovery of their properties by guests. Exportation of rates, listing content and calendar availability to the top OTAs to provide a reliable means of listing on different sites.

A software plugin for hospitality industry websites which allows them to take online bookings with payments.

An application or software used on accommodation websites to securely process reservations and payments.

Is the acronym for application programming interface, a software intermediary that allows two applications to “talk” to each other.

A full connection between two software platforms that allow data sharing. For example, channel managers usually offer API connections to the top booking portals such as Airbnb, Booking.com, Expedia, Vrbo, etc.

Technology that streamlines short-term rental property management operations by setting up triggers to activate action flows, such as contacting visitors, screening guests or making payments.

A tool that offers synchronization between third-party distribution sites and a central platform for managing reservations. Channel managers typically synchronize calendar availabilities, though some connections will offer synchronizations of property data, rates, messages and more.